Frequently Asked Questions
What is included with an outfit?
The product description states exactly what is included. A three-piece suit normally includes a kurta, trousers and dupatta. The two-piece suit includes a kurta and trousers. The lehenga set includes a blouse, lehenga skirt and dupatta.
What material are the outfits made from?
The current BACTRA collection is made from silk fabric. We recommend professional dry cleaning and careful handling, especially for embroidered or mirrorwork pieces.
Are the colours exactly the same as the photographs?
We edit product photographs to represent the garments as accurately as possible. Screen settings and lighting can cause slight colour differences. The main colours are listed on every product page.
Where can I find measurements?
The general Size Guide can help you choose a size. Detailed garment measurements are being prepared and will be added to the product pages. Please email us before ordering when you are unsure between sizes.
Where does BACTRA ship?
We ship to Belgium, the Netherlands, France, Germany, Spain, Portugal, Italy, Poland and the United Kingdom.
How much is shipping?
Belgium standard shipping is €7 and express shipping is €11. Free shipping may appear automatically on qualifying Belgian orders. Tracked shipping to the other listed countries is €17. The final available options are shown at checkout.
Will I receive tracking?
Tracking details are emailed after the order has been dispatched when tracking is available for the selected service.
Can I return an order?
Eligible online purchases may be cancelled within 14 calendar days after delivery. Please read the Returns and Refunds page before ordering.
How can I contact BACTRA?
Email rhcollection124@gmail.com. Include your order number for order-related questions.